FAQ

Why is the company located in Dubai ?

Dubai serves as a dynamic and global hub that is ideally located between the Eastern and the Western worlds allowing FLAVORIQ to benefit from optimum international exposure. The strategic location also allows our customers to easily meet with us here on business transits. Additionally, the constant expansion of the city, current booming economy and strong business mindset makes Dubai an ideal location for young and innovative companies

Are your products manufactured and shipped from Dubai ?

No, all of our products are developed, manufactured and shipped from Germany through our sister company Hertz Flavors.
In fact, we do not stock or sell any products in Dubai due to the ban on e-cig.

Are the products safe to be used in e-cigs ?

All our products have been designed specifically for the use in vaping devices and comply with the displayed legislation. For the safe use of our pure flavor concentrates, please consult our material safety data sheet (MSDS).

What is the quality of the ingredients used ?

All of our ingredients are of highest quality, meaning either Pharmaceutical – (USP or EP) or food-grade.

Can I get insight into the recipes for regulatory purposes ?

In case of need of disclosure, we will provide governmental authorities with all required information. We also provide all necessary information for our customers to register their products for the EUTPD in the EU.
For our corporate clients, all required information, up to full quantitative disclosure of recipes, can be supplied upon prior signing of a disclosure agreement

What are tailor-made flavors ?

In partnership with our customers, we can create customized flavors based on their specific needs. This includes the design of new taste profiles from scratch while considering the peripherals (e.g. e-cig hardware) to optimize the final product as a whole. Our experienced team of flavorists are able to replicate almost any flavor you have in mind.

What is the production lead time ?

As we manufacture under industrial standards the production lead time is typically 4 weeks from the ordering date.

Should a customer require a rush order occasionally, we always try to accommodate as best we can.

What are my shipping charges ?

The shipping charge for the order will depend on the weight and size of the shipment, your distance from our production facilities (Hamburg, Germany), the country of delivery and the desired shipping method.
You will be notified of the shipping price after placing an order with our sales team.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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